Terms and Conditions

Apartments are reserved from 2.00 PM day of arrival to 11.00 AM on day of departure (unless otherwise arranged)..

1. Payments
To confirm: 20% of the total is required .No apartment can be reserved until receipt of the full confirmation deposit which is non-refundable. The balance of rent is due 6weeks prior to the arrival date. In the event of the rental balance not reaching us by the due date, we reserve the right to re-let the accommodation. For bookings made within 7 weeks of the arrival date, full rental is required to confirm. If the apartment becomes unavailable or unfit for habitation, whether this be before or during the rental concerned, all monies received by us will be refunded in full and final settlement. Upon receipt of the final payment full address, key collection instructions and other contact details of our representative in Spain will be advised.
Method of Payment

We accept personal cheques, bankers drafts or direct money transfers.

Credit cards/debit cards are accepted through Paypal service – if you wish to pay by this method we will forward you the necessary form by email.

2. Travel Details

Individual arrival instructions are given based on the travel information which must be complete. We will then advise full key collection.
· Full names of the party.
· We must have full flight or arrival details when full payment is made.
Flight number. - Arrival time.- Airport of departure and arrival (this is important in case there is a delay )- method of arriving at apartment and any transfers required.

3. Cancellation
· Should the tenant be forced to cancel the holiday once the booking has been confirmed by us, the cancellation must be advised in writing by recorded delivery or by email - please check that you receive an acknowledgement. All deposits are non-refundable
· Cancellation less than 30 days before holiday – 100% rental is forfeit
· Cancellation more than 30 days before holiday – refund of balance paid (less deposit)
It is strongly recommended that tenants take out cancellation insurance.

4. Nuisances
The landlords or their representatives reserve the right to terminate a rental immediately with compensation where a tenant causes nuisance of whatever nature to neighbours or property.

5. Cleanliness
Cleaning the apartment at the end of each stay is the owner's duty towards the following guest. Should the apartment be left in an especially dirty condition, you may be asked to pay an additional cleaning charge.

6. Sleeping Capacity/Usage
Under no circumstances must the number of tenants exceed the maximum stated on your Booking Form, including babies and overnight guests. No property may be used for business purposes of any sort .

7. Bed Linen
Bed linen and towels are provided.

8. Problems and Complaints
Any problem or complaints must be notified to the landlords or their representative as soon as it arises. The landlords or their representative will take all reasonable steps to resolve any justifiable complaint as soon as possible. The landlords or their representative regret that no consideration can be taken of complaints made after the end of the holiday. The landlords or their representative cannot be held responsible for any problems or inconvenience to tenants resulting from technical problems with the apartment, its facilities or equipment although steps will be taken to resolve such if the problem is reported to the landlord or their representative at the time.

9. Injury and Loss
The landlords and their representatives cannot be held responsible for any personal injury at the accommodation, neither can they be held responsible for any damage or loss to goods and personal belongings. The client should therefore effect their own insurance against such risks.

10. Other conditions
· No animals are allowed in the apartment.
· No smoking is allowed in the apartment.

Los Altos

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Terms and Conditions